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Return Policy

Return Policy & Exchanges:

Splash Mermaid Tails accepts product returns 60 days from date-of-purchase that are confirmed to be in new, unused condition. Any merchandise that has been damaged or worn in the water cannot be exchanged and any item returned to us in used and worn condition will be returned to the customer.

If you need to return an item please contact customer service or email us and request return information. splashmermaidtails@gmail.com or 8013622486

We will email you a Return Merchandise Authorization form which will provide instructions for returning the unwanted items to us.

When we receive the returned item we will issue a refund for the price of the merchandise.

Please remember that the customer is responsible for all shipping charges to return the item to us. All refunds will be issued to the original method of payment.

If your mermaid items were a gift and you want to make an exchange we will be happy to issue sales credit in the form of a gift card, which you can use at your convenience to place an exchange order on our website.

Return Policy & Exchanges: